Return & Replacement
Here at STONESOCIETY, we want you to love anything you receive from us. If you’ve ordered something, we owe you a big thank you for loving our jewelleries! If it’s not the right piece or right size for you then that’s no problem at all, you can return your order within 14 days for a straight refund, or our workshop can adjust the items if something isn’t quite right for you for an additional charges.
Here’s what to do if you want to take advantage of our 14 day returns policy:
- Contact us via email firstname.lastname@example.org, Instagram or WhatsApp!
- Simply let us know within 14 days of purchasing that you’d like a refund or how we can adjust the item or even replace the item to make it perfect for you!
- We’ll arrange for the item to be sent back to the workshop.
- You can expect a refund within 3 weeks of us receiving your item back at the workshop, in many cases it’ll be sooner than that.